FAQS
Orders
Where is my order?
Once your order has been placed, you will receive an email confirming your order. Once your order has been processed and packed, we will provide you with a shipping confirmation email that includes a tracking number. You will receive a final confirmation email upon delivery of your order.
Where is my online order being shipped from?
Your order will be processed depending on current stock allocations. Accordingly, your order may be split between as many as two packages. Please note that in the case of a split order, you will receive multiple shipping confirmation emails to track each individual parcel.
I just placed an order. Can I modify or cancel it?
To request a modification or cancellation to your order, please contact us by email as soon as possible. However, before contacting us, be advised that all orders are final sale and not eligible for modification, cancellation, return or exchange once submitted.
How do I file a claim for a lost, stolen, or damaged package?
If you insured your order with Route+ at check out, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim HERE.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Where is my order?
Once your order has been placed, you will receive an email confirming your order. Once your order has been processed and packed, we will provide you with a shipping confirmation email that includes a tracking number. You will receive a final confirmation email upon delivery of your order.
Where is my online order being shipped from?
Your order will be processed depending on current stock allocations. Accordingly, your order may be split between as many as two packages. Please note that in the case of a split order, you will receive multiple shipping confirmation emails to track each individual parcel.
I just placed an order. Can I modify or cancel it?
To request a modification or cancellation to your order, please contact us by email as soon as possible. However, before contacting us, be advised that all orders are final sale and not eligible for modification, cancellation, return or exchange once submitted.
How do I file a claim for a lost, stolen, or damaged package?
If you insured your order with Route+ at check out, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim HERE.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.